Refund Policy
Refund Policy
Last Updated: 09 July 2026
Thank you for shopping with Luna Luxe.
We want our customers to have a smooth shopping experience. Please read our refund policy carefully before making a purchase.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective.
- You received the wrong item.
- The product is significantly different from what was ordered.
The product must be unused, in its original condition, and returned with all original packaging.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products caused by the customer.
- Products without original packaging.
- Items marked as non-returnable or final sale.
Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Store Name: Luna Luxe
Email: arslaan0321@gmail.com